Shipping and Return Policy

Shipping & Returns

Thank you for shopping with Case in Point Needlepoint!

Orders are typically processed within 2–5 business days. Processing times may be longer during new product launches, sales, or holidays.

Shipping rates are calculated at checkout based on your order and destination.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that delivery times are determined by the shipping carrier and may vary.

Returns & Refunds

At Case in Point, we take great care in packaging every order to ensure it arrives safely.

All sales are final. We do not accept returns, exchanges, or offer refunds for items due to change of mind.

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Once reviewed, we'll work with you to provide a replacement or another appropriate resolution.

If you have any questions before placing your order, please don't hesitate to contact us. We're always happy to help!